Senior Service Delivery Manager (Thai and English speaking)
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A brief overview of RELEX Solutions:
RELEX Solutions is a leading provider of cutting-edge retail optimization software. We offer our customers radically improved demand forecasting and supply chain optimization, which then can be leveraged into exponential benefits — optimizing store space, allocation, pricing and promotion strategies, all within our unified platform.
RELEX is trusted by leading brands including Siam Makro, CJ Express, DFS, Delivery Hero (food panda),7-Eleven, NTUC etc. and has offices across North America, Europe, and the Asia Pacific region.
The RELEX Thailand team is growing. We are now looking for a highly experienced full-time English and Thai bilingual Service Delivery Manager to join our RELEX family in APAC. You’ll be responsible of selected services in the Southeast Asia region. Together with the team you’ll ensure that we deliver outstanding service to our customers. You will help the team achieve this goal by constantly improving and sharing your knowledge how to operate world-class cloud services.
What you’ll be doing:
- You are directly responsible for delivery of selected services toward a set of customers
- Driving customer Service meetings and follow up on SLA’s
- Driving customer value through Value development projects
- You will develop and maintain RELEX-wide service delivery processes
- Monthly invoicing
- Driving customer satisfaction through customer engagement and business understanding
- Financial responsibility for your profitability of you accounts
What you’ll bring to the table:
- At least 5 years of relevant experience in a customer facing Service management position in the tech industry
- Strong experience on ITIL based Service management and process development including incident management, change management, business continuity management
- Proven capabilities to deliver measurable value in high-speed environments
- Excellent coordination skills
- Strong will to learn how our products operate and deliver world-class service
What we consider as an advantage:
- Proactive and result-driven attitude towards work
- Continuous improvement mindset
- Strong proven analytical and problem-solving skills
- Ability to understand ERP systems, Supply Chain Management systems and other Retail Planning systems from business and IT perspectives
- Strong communication skills in English and Thai
- Outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently
- Entrepreneurial attitude with interest towards growing the business
What we offer you in return:
- Flexible work hours and the possibility to work remotely
- Focus on a high-growth territory
- International working environment and learning opportunities in a rapidly growing software company with a respectful, professional yet easygoing atmosphere
- A fun, ambitious, and committed team of smart people to work with
- A position where you can help retailers fight against food waste
Are you the one we’re looking for? Apply today and become a part of our RELEX family!
Stories about our people
Working in Go To Market at RELEX
Madhav Durbha is the Group Vice President of Industry Strategy at RELEX, bringing deep expertise in driving innovation and building partnerships that solve complex industry challenges.
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