Service Delivery Manager

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We’re RELEX, and our market-leading supply chain and retail planning platform combines revolutionary technology with the passion of our people to positively impact our customers, consumer brands and the world. We believe that technology should have a purpose, and ours helps reduce waste and CO2, champion sustainability and maximise customer satisfaction while minimising operative costs. Whatever drives you, you’ll find it here. You can be the change at RELEX.

Our Customer Operations team partner with customers and support their diverse needs. Throughout the sales experience, they develop and deliver projects, optimise how our solution is used and ultimately keep our customers happy and help them achieve their goals. Their relationship -building skills and retail/supply chain knowledge are second to none. A dynamic team, they embrace change and love being part of our exciting tech atmosphere. In return for their skills, we feed their purpose, offer flexibility for their schedules and promise career progression (if that’s what they want). They enjoy genuine work-life balance and we encourage growth within and across teams.

We are now looking for a Finnish-speaking Service Delivery Manager to join our Continuous Service team in Helsinki. In this role you will be responsible of selected customers in Finland and Baltics area and their services. You will have varied tasks between our technical solution and customer business. Our team is focusing on happy and growing customers, and together with the team you’ll ensure that we deliver outstanding service to our customers.

What you will be doing:

You are directly responsible of our SaaS services for assigned customers, including following activities:

You will secure compliance of our RELEX-wide service delivery processes
Perform service reviews
On top of financial targets many of your key performance indicators are linked to service quality such as SLAs and customer satisfaction surveys
Being accountable for IT environmental changes such as disaster recovery, development, configuration, incidents and management of problems encountered
Create and maintain technology roadmaps
Planning and coordinating version upgrades
Ensure that the RELEX system is fully operational and accessible, and that the customer’s RELEX system-related problems are resolved in accordance with SLA
Identify area of improvements related to business continuity and contribute to process optimization
Perform business analysis and problem-solving activities at strategic, operational, technical and organizational level

What You’ll Bring to the Table:

At least two years previous work experience in IT software service management, supply chain management, service management, customer success management and / or consulting
Experience with ITSM, ITIL Framework and IT change management processes
Proven capabilities to deliver measurable value in high-speed environments
Excellent coordination skills
Strong will to learn how our products operate and deliver world-class service
Great communication skills in Finnish and English, in writing and orally.
Ability to work proactively and result-driven

What We Consider as an Advantage:

Ability to work proactively and is results-driven
ITIL Foundation Certification
Strong analytical and problem-solving skills
Ability to interact with the customer’s stakeholders, including resources at C level
Proactive and results-oriented attitude to work
Ability to independently develop customer accounts and create added value for our customers.
Professional communication skills in Estonian or Swedish

What We Offer You in Return:

International working environment and learning opportunities in a rapidly growing software company with modern work culture
Support from a team of super smart people
A position where you can help retailers fight against food waste
A professional work environment, but still an informal atmosphere
Engaged, ambitious and fun colleagues

RELEXians can be found around the world, but here we’re based in Helsinki. We’re passionate about using our technology to improve sustainability and change the world. Our office provides
a great space for you to socialise, exercise and even take time out in our relaxing areas. We make sure our unique approach to flexibility and work-life balance comes across loud and clear; we’re conveniently located, there’s plenty of public transport and you can even bring your pet to the office!

Across RELEX, our people are supported and rewarded. In Finland, we go even further. As well as:

Flexible and hybrid working
Extensive physical and wellbeing support
Up to 8 weeks of annual leave per year

We also offer a range of benefits to support you, your family and your life situation. We value your work-life balance and provide flexible hours with RELEX specific parental leave agreements.
As we’re a diverse team of smart, motivated and fun people, we also have an office gym, offer a mobile phone package and bike leasing.

Are you the one we’re looking for? Apply today!

We’re on a journey with our pioneering technology and exciting growth, which is why we celebrate diversity and are committed to creating an inclusive environment for everyone. We can’t wait to see what challenges you’ll overcome and what problems you’ll solve. Join us and work with the best. Be curious. Be RELEX – apply today.

We will fill the position as soon as we find the right person so we recommend that you act quickly. Please apply before 04.May.2025. In case of any questions, our Talent Acquisition team member Sanober Masalawala (sanober.masalawala[a]relexsolutions.com) is happy to answer them via email.

Please note, we cannot accept applications sent via email.

Apply now

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