Technology Services Manager
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RELEX Solutions create cutting-edge optimisation software to help retailers and consumer brands drive profitable growth. With growth comes opportunities, and we embrace both. Within our platforms, our teams are driving change, working with international colleagues and the latest tech stack to develop solutions that transform into a pioneering end product; it’s tangible and impactful – for our customers and the world.
Our Technology Team
Our Technology team enjoys a challenge. They’re hungry to learn and don’t hesitate to ask what, why, and how. They get to work with various technologies to create high-quality scalable applications (just imagine, thousands of stores, millions of products, and billions of rows of raw data!). Their expertise positively impacts the environment and business processes around the world; alongside international colleagues, they drive change and develop solutions that become our pioneering end product. From functional programming, machine learning, and interesting algorithms, to building big data pipelines, they’re behind it all. They can work flexibly, remote or in-office – after all, they contribute to all our achievements, so we reward them with genuine work-life balance and access to every opportunity.
We’re currently seeking a Technology Services Manager to join our Plan Services team. The Technology Services Manager (TSM) ensures seamless technology operations by aligning IT services with business goals, achieved through optimizing service management, implementing ITIL best practices and ensuring compliance with RELEX ITSM policy and process. The TSM focuses on enhancing service efficiency and helping align IT services with RELEX’s strategic objectives.
What you’ll be doing:
- Responsibility for selected services, ensuring they are delivered with high quality
- Identify and drive improvement actions together with the Engineering teams
- Develop, improve and implement ITIL based service processes to ensure that we continue to deliver great services to our customers
- Collaborate with internal stakeholders to achieve joint targets of customer satisfaction, development and deliver measurable value
- Report service availability and status regularly for transparency throughout the organization
- Organize and lead Service specific Steering meetings with the main stakeholders.
What you’ll bring to the table:
- Sustained background (3+ years) in IT applications service management / support in supply chain or retail operations or experience as a Technology Services Manager (or equivalent) from a SaaS software supplier
- Experience with ITIL based Service management
- Proven capabilities to deliver measurable value in high-speed environments
- Excellent coordination skills
- Capability to interact confidently with stakeholders
- Strong will to learn how our products operate and deliver world-class service
- Strong communication skills in English
What we consider as an advantage:
- Experience with data related technologies like PowerBI
- Experience with Jira
- Ability to work under pressure
- ITIL Foundation certification
As part of a truly international team, you’ll collaborate across time zones and cultures, driving innovation and achieving shared success. Our Product & Technology hubs are in Finland, Sweden, Lisbon, the UK, and the US, fostering global collaboration. Our modern approach ensures that work is meaningful, inclusive, and impactful, no matter where you are.
Our employees deserve fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. We actively listen to our community to continuously improve our offerings, ensuring they remain relevant and valuable as we design and update them.
Key Benefits
- Flexible and hybrid working options to support work-life integration.
- Comprehensive health and wellness initiatives.
- Professional development opportunities, including training, mentorship, and clear career pathways.
- Generous leave policies, including parental leave and paid time off, supporting both personal and professional priorities.
Life at RELEX
Life at RELEX is defined by collaboration, respect, and flexibility. We believe in fostering a work environment where innovation thrives and everyone feels valued. Our teams work together to solve meaningful challenges, creating an inclusive culture that supports professional and personal growth. Whether you’re engaging with colleagues across the globe or finding your own work-life balance, life at RELEX is about making a difference while enjoying the journey. What difference will you make?
Apply today and become a part of RELEX!
Note that we will fill this position as soon as we’ve found the right person, so we recommend that you act quickly.
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Madhav Durbha is the Group Vice President of Industry Strategy at RELEX, bringing deep expertise in driving innovation and building partnerships that solve complex industry challenges.