Royal Voluntary Service Continues Successful Partnership with RELEX Solutions

Royal Voluntary Service, one of the largest volunteer organizations in Britain, has renewed its successful partnership with RELEX Solutions. The charity first partnered with RELEX in 2018 to improve its space management, enabling its merchandisers to import and build planograms to reflect its visual merchandising strategy. In addition to renewing the partnership, Royal Voluntary Service have now rolled out RELEX’s space planning solution across its 230 stores and cafes placed within 116 National Health Service hospitals across the country.

The charity is one of the largest retailers in the National Health Service, providing healthy eating options for hospital patients, workers, and visitors alike. Profits from its shops and cafes enables the charity to support the NHS and vulnerable people in the community. By improving its store planning across all outlets, Royal Voluntary Service has been able to drive profitability to further support its charity mission while also ensuring that government guidelines around ranging products in favor of healthy eating are met.

“We’re extremely happy with the results we get with RELEX and look forward continuing on this journey with them,” says Shaun Brown, Space Planning Manager at Royal Voluntary Service. “With RELEX’s space planning solution, we have improved the central management of range and space while simultaneously improving planogram implementation and compliance in stores.”

Royal Voluntary Service has seen further benefits to using the RELEX software: “RELEX supports us in new store openings and trials by utilizing space planning data from our stores and cafes so we’re able to improve our planning and build compliant planograms for each store,” continues Brown. “This, combined with the user-friendliness of customizing any given category and fixture, including non-standard fittings such as chests and table-tops, supports us in making data-based decisions to continuously improve our operation.”

“Strengthening our partnership with Royal Voluntary Service makes us extremely proud,” says Liz Tarrant, Account Manager at RELEX Solutions. “The benefits from optimizing space planning directly supports their important charity work, so this is truly a special project for us.”